Privacy Policy statement for Tivonexos
Learn more about how we manage and protect your personal information
Introduction to our practices
At Tivonexos, we value your privacy and strive to ensure that all personal data shared with us through flower orders, online accounts, or direct inquiries is handled safely and with respect.
This policy outlines the types of information we collect, how it’s used, and the measures we implement to maintain data security in line with Canadian privacy laws.
Information we collect
We collect details such as names, addresses, order history, and payment information to process your flower deliveries efficiently and securely.
Personal information provided directly
- • Contact details for ordering, including name, email, and phone number
- • Recipient’s information when fulfilling delivery requests
- • Order notes and messages for personalized bouquets
- • Payment details processed securely via trusted providers
- • Preferences saved for future floral orders or service improvements
Information collected automatically
- • Browser type, device, and usage statistics through analytics tools
- • IP address for location and fraud prevention
- • Cookies for website functionality and convenience
- • Time and date of orders or visits to our website
- • Interaction history with support or customer service
How your data is used
Your information supports order fulfillment, communications, service improvement, and is kept confidential as required by law.
- • Processing and delivering flower orders efficiently
- • Responding to service requests or support questions
- • Sending order confirmations and tracking updates
- • Improving website usability and customer experience
- • Keeping records for regulatory or compliance purposes
- • Providing promotional communications with your consent
- • Analyzing trends to enhance offerings and support
Our promise: Tivonexos follows strict protocols to protect your data, including secure storage and minimal sharing only with trusted partners.
Sharing your information
We may share your data only with select partners or providers essential for processing and delivering flower orders.
Trusted service partners
Delivery companies, payment processors, and IT providers help us fulfill services while complying with privacy responsibilities.
Legal requirements
We may disclose information if required by Canadian law, regulation, or valid legal process.
Anonymous analytics
Non-personal statistics are used to monitor service usage and improve our website functions.
Your data rights
You have rights to access, correct, or delete your data. You can also limit processing or request portability.
- • You can request a copy of your information stored with us
- • Ask for updates to any inaccurate or incomplete information
- • Request the deletion of your personal information at any time
- • Obtain your data in a structured, machine-readable format
- • Object to how we process your data for certain uses
- • Request restriction of processing under specific conditions
Contact our support team for any privacy requests and we will respond promptly, respecting Canadian data regulations.
Protecting your information
We use technical and organizational safeguards to keep your personal information secure and private at every stage.
Technical security measures
- • Data transmission over encrypted connections
- • Firewalls and updated antivirus solutions
- • Access controls for sensitive data
- • Regular monitoring of network security
Organizational practices
- • Employee training on privacy and confidentiality
- • Access limited to authorized personnel
- • Established protocols for data breach incidents
- • Routine audits on privacy compliance
How long we keep data
We retain your information as long as your account is active or as needed to fulfill your flower orders, comply with laws, or maintain our business records.
- • Account information is deleted or anonymized upon closure
- • Order and delivery preferences kept for a reasonable period
- • Communication records held for ongoing customer support
- • Payment records are kept only as long as required by law
- • Email consent data removed upon withdrawal of consent
Contact us if you wish to review or request deletion of your records.
Transferring data internationally
Some data may be processed or stored by trusted providers outside Canada. We ensure similar privacy protections are maintained.
- • Partnering only with providers with adequate safeguards
- • Agreements that require contractually binding protections
- • Reviewing provider compliance with Canadian guidelines
- • Minimizing international data transfers when possible
Cookies and digital tools
Cookies are used to enhance your browsing, remember order preferences, and analyze site performance.
Types of cookies used
- • Enable website features like ordering and secure account access
- • Track usage and improve website speed and functionality
- • Remember preferences like order history or delivery addresses
- • Support features such as search filters and live chat help
You may manage cookie settings in your browser; disabling essential cookies may impact service functionality.
Privacy policy updates
We may update our privacy policy to reflect changes in laws or practices. Notification will be provided when necessary.
- • Website banners for policy changes
- • Email notices if you have an account
- • Pop-up alerts during website visits
- • Updated dates on this page for reference
Please review this policy regularly to stay informed.
Questions or requests about privacy
Email or call us with privacy concerns or requests about your data.
Tivonexos
442 Saint-Gabriel Street, Suite 100, Montreal, QC H2Y 2Z9 Canada
Phone: +1 (197) 734-8327
Email: content@tivonexos.sbs
Last updated on November 20, 2025
Effective November 20, 2025