Terms and Conditions for our flower shop
These terms outline the conditions for all purchases, services, and website use at Tivonexos, ensuring clear expectations and mutual understanding.
Last updated December 11, 2025
Acceptance of terms
By using our services or placing flower orders, you agree to these terms and all related policies. Please review them carefully before ordering or sending flowers.
Definitions
Important terms below clarify the agreement between you and Tivonexos for floral services and website use.
‘Tivonexos’, ‘we’, ‘us’ refers to the operator and owner of tivonexos.sbs, including its employees and representatives.
‘You’ and ‘user’ means the customer placing orders, using the website, or receiving our services.
‘Service’ refers to all offerings by Tivonexos, including flower sales, delivery, support, and floral advice.
‘Platform’ means the website and online ordering system provided on tivonexos.sbs.
Service usage conditions
Proper use of our website, order forms, and customer support is required. Any abuse may lead to termination of service access.
Eligibility
Services are available only to individuals 18 years or older, and those able to enter into binding agreements under Canadian law.
Minors should not use our service without parental oversight.
Your responsibilities
By ordering, you agree to provide accurate contact, delivery, and payment details and use our platform responsibly.
Prohibited actions
Certain conduct is not allowed when ordering or using our website.
Intellectual property rights
All website content, images, logos, and designs remain the property of Tivonexos or its licensors. Do not reproduce, use, or distribute materials without permission.
User content guidelines
Messages, notes, or reviews submitted must not contain prohibited or offensive material. We may moderate content to protect our community.
Rights for submitted content
By submitting content, you grant us permission to use, display, or revise it for service purposes only.
Privacy and data protection
Your personal details are handled according to our privacy policy. See the website for full privacy information, including information security practices.
Read our privacy policyDisclaimer statement
Our flowers and services are provided as described but results may vary based on various factors.
Important notice
While we strive for exceptional service, delays or minor product differences may occur due to seasonal supply or delivery conditions.
Limitation of liability
Tivonexos is not liable for incidental, indirect, or special damages from use of our service, except as required by law.
Indemnification
You agree to indemnify us against losses, costs, or claims that arise from your misuse of our site or violation of these terms.
Dispute resolution process
We encourage open communication to resolve issues that may arise regarding your order or experience.
Arbitration
Any unresolved dispute may be subject to confidential arbitration under relevant Canadian laws in a specified location.
Arbitration does not waive your right to statutory protections.
Online dispute resolution
Canadian residents can also access third-party dispute resolution under certain circumstances.
View our online dispute policySeverability
If any part of these terms is legally invalid, the remainder remains in effect.
Full agreement statement
These terms form the entire agreement between you and Tivonexos for floral services.
Governing law and jurisdiction
Disputes are subject to the laws and courts of the Province of Ontario, Canada.
Termination
Tivonexos may suspend or terminate access if terms are breached or services misused, with notice and explanation as appropriate.
Changes
We may update these terms as needed for compliance or service improvements. The latest version will always be posted.
Contact for terms
For terms questions, contact us through the details below.
Contact email: content@tivonexos.sbs
Phone: +1 (197) 734-8327
Address: 442 Saint-Gabriel Street, Suite 100, Montreal, QC H2Y 2Z9 Canada
Effective date: December 11, 2025
Version: 1.1